Initially, businesses just had one simple old telephone system (POTS) to speak with their employees and customers. However, this system was not that efficient and effective. With the advancement in digital technology, several new and better solutions in the communications sector have made it possible for businesses to achieve new heights. They can now manage and streamline all their business operations easily and efficiently. Especially, the emergence of VoIP technology has brought a huge transformation in how businesses interact with their employees, partners, customers, and other parties. Businesses can now effortlessly connect with any concerned party. They can easily manage their workflow and get their job done flawlessly.
Today, a large number of organizations are leveraging the benefits of VoIP technology. Few businesses are still using the traditional landline system to communicate with their employees and customers. In this blog, you will learn about VoIP technology and how it is different from a traditional landline phone system. The difference between both phone systems will give you an exact idea about choosing the best options that better fulfills your business requirements.
What do you understand about the traditional landline system?
Well, traditional landline services are also known as Public Switched Telephone Networks (PSTNs). These services are simply the analog systems provided by a local or regional telephone service provider using an old copper wiring system. To start using a landline service, businesses usually require onsite Private Branch Exchange (PBX) hardware. This hardware system lets users set up various phone extensions and use different features like extension directories, call transfer, etc.
What do you understand about the VoIP system?
Now that you have an idea about what a landline system is, it’s time to look into VoIP technology. VoIP, also known as Voice over Internet Protocol, is an advanced communication system. Unlike traditional landline systems that use copper wiring for proper functioning, VoIP systems utilize a company’s existing internet connection to send and receive calls or messages. VoIP technology works by converting the audio signals from a speech into digital data packets. These packets are transmitted via broadband Internet (cable, fiber optic, or DSL) to the appropriate destination. Also, it is much easier to use a VoIP system. Users do not need a traditional phone jack to turn on the system. They are just required to plug the phone line into a VoIP adapter attached to a modem or a computer.
VoIP or Landline: Which is better?
Well, most people get confused between VoIP and the landline system. They find it hard to determine which technology will be the best for the proper functioning of their business. Though there are various similarities between both the systems, both these technologies are still different. Before choosing a particular technology, it is advisable to determine your company’s requirements. Also, compare the advantages and disadvantages of both systems before making a final decision.
Let’s look at some of the key points based on which you can make the right decision about choosing the best technology for your business:
- Ease of use: When talking about convenience, VoIP takes the first place. Compared to the landline, VoIP comes with an array of benefits that enable businesses to place and receive calls without any timing or location boundaries. This is because a traditional landline phone system generally runs over copper wiring that is usually installed in a fixed location or where a dedicated telephone jack is positioned. On the contrary, a VoIP system allows businesses to connect virtually with their employees and customers from any location by using any elected telephone extension. This telephone extension can be programmed to ring via all mobile devices, including devices at home, office, or a smartphone. This way, employees can efficiently manage all the ongoing calls, whether they are working from the home, office, or abroad. In addition, customers can easily reach the business customer service by calling just a single number.
- IVR, and many others. Functionality: Another important factor differentiating between a traditional phone line and a VoIP phone system is functionality. When talking about the traditional landline service, a phone service provider usually provides the most basic features: call forwarding, call waiting, call blocking, caller ID, voicemail, three-way calling, etc. On the other hand, most VoIP providers provide the basic features available with traditional landline systems and offer numerous functionalities like voice/video conferencing, three-digit dialing, voice-to-email, automatic call forwarding, virtual receptionist, etc. Besides these functionalities, many VoIP service providers also provide advanced messaging capabilities such as group paging, find me/follow me, Conference Bridge, and others that allow businesses to communicate and team up with their remote employees competently.
- Flexibility: When it comes to flexibility, again, VoIP wins. VoIP is much better as compared to the traditional landline system in terms of flexibility. VoIP technology lets businesses easily migrate their phone system across different platforms, starting from desktops, laptops to smartphones. Moreover, VoIP can be efficiently integrated with other business tools like customer relationship management (CRM), which helps in seamless management of data and workflow within the entire organization’s communication system. The flexibility to integrate VoIP with various business tools allows businesses to create a more personalized experience for their customers. All this leads to improved customer experience and business productivity.
Overall, it may be said that in today’s competitive marketplace, VoIP is a better option as compared to traditional phone systems. It comprises numerous functionalities and features than landline systems. Also, the VoIP providers keep on upgrading their services to enhance the user’s experience and help businesses achieve their business goals easily and effectively.