Today VoIP is the most popular and widely used technology in various business sectors. It is majorly used in businesses where flexible communication is the key requirement. The hotel and tourism industry is where communication plays the most important role in managing business activities. In the past, hotels used to have a landline system in every room. Even today, some hotels have landlines in every room. However, landlines are quite complex. They require an extensive infrastructure of wiring and involve expensive hardware and installation. With the introduction of VoIP services, more and more hotels are turning to VoIP (Voice Over Internet Protocol) to meet their unique telephony requirements.
Why invest in a VoIP phone system?
Some of the key reasons why so many hotels are switching from traditional landline phones to VoIP phone systems include:
- Huge cost savings
- The ability to work from anywhere while still using the office phone number
- The access to numerous features offered by VoIP
- Better productivity
Like various other businesses, hotels are finding VoIP the best phone system because it allows them to scale up as and when required without spending on additional expensive infrastructure. In the past, expanding a hotel business with landline technology meant more wiring and additional lines. In the case of VoIP, the VoIP service providers can provide all the essential features that today’s customers expect from hotel service. Using VoIP, hotels can offer better perks and services to their guests. These features include multi-line calls and messaging, on-the-go voicemail, conferencing, and many other features that were previously unavailable or too expensive to hotel guests. Besides, as technology grows, VoIP allows users to keep their business ahead of their competitors.
Additionally, as we all know that customer experience matters the most these days. Providing excellent customer experience is essential to stay in the competition and run the business successfully. Hotel management can deliver personalized customer service to its guests using VoIP technology. The VoIP system can be integrated easily with assorted Customer Relationship Management (CRM) tools. These tools allow management to record and manage customer data and interactions systematically. This further helps the management identify their customer’s needs and address them quickly and effectively. Moreover, by integrating the hotel’s CRM software with a VoIP system, management can make all the relevant and important customer information accessible to their customer support team and other staff. This information can be used to provide personalized customer service, which ultimately helps promote customer loyalty.
VoIP phone system acts as a unified system that helps hotel management and employees stay connected by better business continuity. UCaaS (Unified Communications as a Service) is the next stage of cloud-based systems that allow businesses to get all their communication needs fulfilled by a single service provider in an integrated communications platform. Besides, unified communications are easy to scale and are much more flexible than traditional phone systems. Instead of relying on dedicated technical support to make changes like adding users, reconfiguring existing systems, etc., UCaaS can be configured easily by existing staff from any available device, including mobile or computer. Managing costs also becomes easier with all-in-one pricing from a single service provider.
Things to consider when looking for a VoIP system
If you are in the hotel industry and looking for a Voice over IP system, make sure to find the best VoIP service providers with good experience in the hospitality industry. A lack of experience with hotel communications systems can lead to various issues. Since the hospitality industry relies on multiple simultaneous communication processes for smooth operations, the service provider must fully understand the key requirements of this sector before employing the new system. Therefore, when considering each option, don’t hesitate to ask service providers about their hospitality VoIP experience. Also, keep the below-mentioned points in mind:
- Make sure the provider optimizes all the solutions as per your industry standards to ensure flawless communication, quick service, uninterrupted communication, and superior user experience for the customers as well as staff.
- Select a service provider that can easily handle the sudden rise in demand. For instance, if the hotel needs to organize an event or is full for a conference, the provider must tackle the system without disrupting the service.
- Don’t get confused by the numerous features offered by VoIP. Choose only the features you may need to easily and effectively carry your business operations.
- It’s vital to note that your hotel VoIP system will bring lifetime benefits for your business. While it is important to find a system within budget, don’t just settle for a cheaper system that won’t meet your future requirements.
These are just some of the key reasons hotels must invest in a good VoIP phone system, along with the tips to consider when choosing between a number of VoIP service providers, whether a small business or a large enterprise, transitioning a business to a VoIP phone system provides substantial benefits for businesses of all sizes. When incorporated carefully with all the required features, a VoIP system can meet all the hotel business needs. A VoIP system offers many world-class benefits, from managing the communication flow, connecting the management and staff to delivering better customer service.