VoIP is the abbreviation for Voice over IP and IP means Internet Protocol. Let us dissect this in more detail as to how VoIP works, its benefits and how you can use VoIP solutions in these changed times to save costs and reach out to more people.
The standard telephone line and VoIP
Telephone lines were the de-facto method of communication prior to the advent of internet and voice over internet protocol. You dial a number and the signal goes over a pair of wires to the exchange from where it is routed to the called number through other exchanges. Internet works in a different way. It relies on IP or internet protocol to relay data across networks. Signal from originating point is broken up into packets, each with header information and these packets travel over different internet routes to the designated IP address where the packets are reassembled in sequence. IP work in tandem with transmission control protocol. IP works seamlessly in the background.
Since the earliest use was to transmit Voice over Internet, it came to be known as VoIP. However, today, VoIP encompasses multimedia, data and video. For instance, you can use your smartphone or desktop or laptop to engage in audio call, video call and to exchange documents. Zoom, WhatsApp and Skype are but a few examples that are rooted in VoIP.
The question now arises about using IP as a standalone service to transmit voice or to link standard telephone lines to the internet. In case of the latter one can use an ATA device linked to the ethernet and router to connect to the internet. The device converts analog audio signals to digital IP packets for transmission over the internet. In case of the former one can use an IP phone (hardware phone or soft phone). This has given rise to VoIP services that provide the necessary gateways and servers to handle VoIP traffic. VoIP service providers will set up an entirely VoIP based IP PBX and assign unique numbers besides a host of other facilities such as SMS, fax over IP, voice mail and video as well as email, all based on your VoIP solution. Services may be modular. You can opt for the whole bunch or selected modules. You can opt for entirely VoIP based communication and you can also tie in existing PSTN line into the VoIP service with a number of benefits.
How to use VoIP today in the post pandemic world
Many businesses rely on landline for office communication and employees use mobiles with a crevice in between. In today’s post-pandemic world where remote work is the new normal you can let VoIP bridge the gap. Zoom is a famous example of how remote based employees collaborate and serve customers. However, there are plenty of VoIP solutions and VoIP services you can customize to suit your specific ways of working. For instance, you could opt for IP PBX that will include unified communication and collaboration.
This means all your remotely based workers can communicate with each other through the internet, receive calls made to one number through the routing process and serve customers and access data from the CRM. Just one interface lets you make a phone call, a video call, send an SMS or an email. You can even video conference through VoIP. It is that easy. It is also cost effective. You can include mobile phones, IP phones and laptops/desktops in your communications setup which means anytime, anywhere access to employees and customers. Distances do not matter nor does time or cost when you go the VoIP way.
Unlike PSTN lines, where calls are metered based on distance and duration, making international calls prohibitively expensive, VoIP calls cost far less. Traditional PBX phones cost $ 1000 per user. A VoIP phone line costs $ 20 per line. Cost is a minor matter when compared to the immense benefits of ease of communication that VoIP delivers. All you need to do is to set up a suitable VoIP based communication system with the help of a VoIP solution provider. VoIP has been around since quite some time and you do not even have to get solutions developed; you can simply subscribe to hosted services and get off to a running start with almost no upfront investment. Today, when you need to be highly agile in communications, this represents a godsend since you can transform overnight. The benefits are obvious and tangible.