VoIP or UC: What is Best for Your Business?

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VoIP (Voice over Internet Protocol) is one of the leading technologies in the market today. Using this technology, businesses can easily communicate with their customers, clients, colleagues, and other important contacts worldwide without spending much money. However, in today’s digitalized world, there is a need to unify business conversations across multiple channels. And here comes the role of Unified Communications technology. So, if you are searching for the best VoIP providers, why don’t look for a full-stack service provider instead? A complete UC solution can provide a full suite of functionality, optimized for the hybrid work environment.  Let’s know more about both VoIP and UC technologies 

VoIP, an advanced communication method enabling seamless voice communication

VoIP or Voice over Internet Protocol is an advanced communication method used by a large number of organizations today for flawless voice communication over their business’s network connection. Several VoIP solutions allow users to use the same traditional devices and a small adapter to convert the voice into a digital signature. Some of the key reasons behind the growing adoption of VoIP solutions include:

  • The considerable cost savings that these solutions offer as compared to traditional phone lines. 
  • The availability of high bandwidth Internet connections that supports VoIP technology. 
  • The access to advanced features and functionalities that VoIP provides.
  • It’s easy to use and maintain as well.

Due to all these reasons, VoIP has become a widely used technology today. Many businesses are leveraging this technology to manage their day-to-day communication requirements. 

UC solution, offering consistent user experience across multiple devices and platforms

Unified Communications (UC) is another popular modern communication solution used by many businesses that are looking for a reliable user interface and experience across multiple devices and platforms. UC as a Service offers a full suite of communication channels including voice, messaging, and video. Unlike VoIP solutions that focus on offering internet-based calling, UC largely focuses on company-wide communication. It is vital to note that most of the time, the voice part of the UC is powered by a VoIP platform and many VoIP solutions provide some form of UC features such as instant messaging, video calls, and voicemail. Whereas, many UC solutions usually include:

  • Internet telephony (VoIP)
  • Video conferencing
  • Fax
  • Email
  • Voicemail
  • Instant messaging
  • Chat
  • SMS
  • Screen sharing
  • Call control
  • Speech recognition

These solutions are usually offered via different programs that can be combined to interact with other systems.

The need to look more than just VoIP-UC solution

In the current scenario, where remote working is growing explosively and digital transformation is fueling the remote working trends, businesses need to invest in communication strategies more carefully than ever. Though VoIP technology provides everything that users require to send or receive messages from anyone, businesses need much more than its limited features. It means that today’s businesses seek more features beyond typical making and receiving calls. Here, Unified Communications (UC) can be the best solution that acts as an umbrella to several technologies to include many different features to a phone calling system. 

To be more precise, choosing a solution just because it is available at a lower price and ending up having fewer features is not a good strategy at all. So, what’s the best strategy? Well, the right strategy when searching for the best VoIP providers includes looking at more than just VoIP. It is important to consider a full-stack solution provider if you want to stay ahead of the competition. Ask for a full stack of calling, meeting, and collaboration tools from your vendor. 

The future of UC seems quite bright with amazing opportunities in the form of analytics, APIs, meeting room kits, and Microsoft Teams integration. By not taking advantage of the UC environment, you may miss out on big things. 

So, which is the best option: VoIP or UC?

Well, both are fantastic technologies, offering advanced solutions for better communication and collaboration. It all depends upon the current situation of your business and what exactly it requires for better development. For instance, if you are already using a traditional phone system in your office and looking for a modern communication solution with the intent to cut down your phone bills and other maintenance costs, then a VoIP solution may be the best fit for your requirement. 

For small businesses that don’t involve much collaboration and remote work, a VoIP phone system will be the best solution. On the other hand, businesses that require assistance to boost collaboration, streamline workflows, or optimize decision-making processes, must look for complete Unified Communications solutions. 

It is also important to note that a complete UC solution requires a huge investment as compared to a VoIP solution. So, if your business is operating at a narrow budget, it might be difficult to implement a full UC solution at once. However, you can implement it in various steps as per your budget. 

Therefore, choosing between a VoIP and UC solution completely depends on your business requirements and other factors.

Conclusion:

Whether you are looking for the best VoIP providers or complete UC solution providers, make sure to do proper research. Think carefully about the kind of communication features and functionalities you require for the better growth of your business. Accordingly, look for a vendor who is capable of fulfilling all your key requirements.

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