Though VoIP has been in existence for many years, this technology has seen a huge surge in the adoption rate throughout 2021. VoIP, a short form of Voice over Internet Protocol is a technology that just requires a high-speed internet connection to make and receive phone calls. This technology can be used with desk phones, mobile phones, computers, or any other device that is connected to the internet.
In today’s digitalized world where internet usage has become a common thing, VoIP adoption for businesses has become even more critical. Today’s businesses have realized that they need more than just phone calls. VoIP is one such technology that supports various essential features that businesses need nowadays to stay ahead of their competitors. Some of these features include unlimited calling, video conferencing, analytics, and more. The remote working trend has also increased the demand for VoIP technology. Looking at the current trends, remote working culture, and growing usage of the internet, the VoIP market is estimated to reach up to $55 billion by 2025.
Reasons behind the surge in the adoption of VoIP in 2021
Here are some of the key reasons that attracted a large number of businesses to opt for VoIP technology. Have a look:
- To maintain flawless communication: We all know that the pandemic had greatly affected the whole world including the business world. When lockdowns were forced due to the pandemic hit, many businesses were forced to allow their employees to work from home. Several businesses asked their staff to use their own mobile devices for communication purposes. To continue the communication with clients, customers, colleagues, and other business-related contacts, the staff had to use their personal numbers. This has created a mess between their personal lives and work commitments. This was obviously not a long-term solution and was creating frustration and decreased efficiency in employees. This is where businesses thought about investing in VoIP phone systems. They found VoIP a more reliable, flexible, and perfect remote working solution to maintain flawless communication. It is a solution that was completely separate from the personal lives of employees. Now employees are able to keep a balance between their personal lives and work responsibilities. Besides, the ability to implement a central system, made VoIP a perfect tool that can be managed and monitored effectively as a team.
- For improved flexibility: As compared to traditional phone systems, VoIP is a more flexible phone system. The key reason that attracted more and more businesses towards adopting VoIP is the flexibility of payment models offered by the VoIP providers. Unlike traditional telecommunications providers that bind their customers into long-term contracts, VoIP service providers offer more advanced and flexible payment plans. It means businesses can choose or switch to any plan as per their requirements. Moreover, VoIP offers the flexibility to work from anywhere, anytime. Businesses can also add or remove any features in their plan based on specific business needs. Not only this, businesses can scale their plan up or down as per their requirements and can have a whole system set up ready in no time.
- To enhance caller experience: A unified communication platform is high in demand these days and has emerged as an essential part of company branding. By implementing a VoIP phone system, businesses are able to deliver a unified communication experience to their customers. Since everything is managed from a centralized location, businesses can easily control the flow of calls, phone numbers, call forwarding, and much more. This facility allows businesses to offer a unified experience no matter who they are interacting with and via which channel. When customers are offered the same seamless experience, they feel more satisfied with the service. This ultimately creates a positive image of the business in the minds of the customers.
- To cut down infrastructure and calling costs: Traditional phone systems require heavy and costly infrastructure and their calling costs are also quite higher. In contrast, a VoIP phone system costs a lot less than the traditional phone system. The infrastructural costs to set up a VoIP system are very low and there are no maintenance fees as well since the users do not have to deal with physical devices. Businesses can enjoy flawless communication without the need to invest in a complex network of physical phones. By just leveraging the power of the internet, businesses can communicate easily and effectively. Also, when comparing the calling costs, VoIP again wins the race. It allows users to make calls, especially long-distance calls at very low rates.
These are some of the key reasons that accelerated the demand for VoIP adoption during 2021. In the coming years, we will get to see more and more demand for VoIP in the business world. To conclude, there is nothing wrong in calling VoIP the future of business communication.