In the past few decades, communication has evolved so much. We have seen a lot of innovation and advancements in the technologies that have made communication much better, easier, and effective. Even the pandemic has prompted more changes in the way of communication. There are still many new trends and innovations that are expected to emerge in the field of communication.
In this blog, we have come up with some cloud-based communication trends in 2022 and beyond that are likely to shape the way we connect with each other.
A rise in 5G technology
In 2022, various major cellular companies are expected to roll out 5G technology services. 5G technology promises to transmit data that is 50 times faster as compared to data transmitted over a 4G network. It offers a higher Quality of Service (QoS) than 4G networks. It is vital to note that QoS is an essential requirement for VoIP technology. The 5G network will deliver higher voice and data services while ensuring shorter download times. With a 5G network, users can enjoy several benefits such as:
- Lower latency rate
- 100% network availability
- Great reduction in jitter (10 to 100ms)
- Increased bandwidth
- Improved throughput
Network latency is one of the biggest challenges in cloud-based communication. With the help of 5G network latency rate can be lowered to a great extent. Network latency is simply the amount of time required to communicate over the network. Higher latency means that users’ devices take a long time to share their actions over the network. Higher latency usually results in low-quality calls or dropper voice and video calls. It may also lead to other issues like call disconnections, video buffering, etc. All these issues can be resolved easily with 5G’s efficient packet prioritization.
The 5G network connectivity will further encourage the widespread usage of IoT-enabled devices. It means that the users will not only be able to connect their phone, computers, and mobile phones to their communication network, but also an array of other devices that are connected to the network.
UCaaS and mobile unified communications
In 2022 and beyond, we will see huge growth in Unified Communications as a service (UCaaS) and mobile unified communications. The cloud-based communications network is undoubtedly the most effective and affordable one, as compared to maintaining an on-premises communication network. Perhaps this is the main reason why so many businesses today are switching to Unified Communications as a service.
Though the concept of Unified Communications (UC) is not new, it has been around for a while now. However, the term “as a Service” is a relatively new concept. With the UCaaS model, users can enjoy VoIP services along with cybersecurity, equipment maintenance, system upgrades, and other services hosted by their VoIP service providers. With UCaaS, users can enjoy several benefits such as:
- UCaaS being a cloud-based system provides a more scalable platform that is less likely to become outdated as an organization grows.
- It makes it easier to add users or locations, or more offices as per the need of an organization.
- UCaaS allows users to overcome several issues associated with a traditional telephone system.
- UCaaS also facilitates faster disaster recovery and business continuity.
- UCaaS comprises built-in redundancies that ensure network continuation. In simple words, if one network goes down, another network remains available as a backup.
In all, UCaaS helps in optimizing efficiency and productivity. As work from home trend is increasingly being adopted by several businesses, the implementation of UCaaS in 2022 and beyond will allow remote teams to stay connected all time via their preferred devices and channels such as text messaging, voice/video calls, conferencing, etc.
Artificial Intelligence (AI) technology
Today we are familiar with AI or Artificial Technology. Isn’t it? This technology is around us in our everyday lives. In 2022 and coming years as well, there will be a huge rise in the adoption of AI technology. This advanced technology has opened so many possibilities for humans. It can help users in making informed decisions and can imitate human behavior. From a business point of view, AI can help in eliminating a lot of stress that a human usually faces with monotonous tasks. This way, it helps to enhance efficiency and productivity.
Many VoIP service providers have already started to implement AI technology into their service offerings. For instance, VoIP services together with AI allow users to automate their customer service, sales, and various other processes fully or at least partially. Artificial Intelligence technology in customer service helps to enhance customer experience. For instance, the call center business can offer various self-help options for customers to assist them in providing quick and efficient solutions. By allowing customers to use self-help options, customer service representatives can focus more on resolving complex customer issues with the help of AI.
With the help of AI, businesses are now able to develop smart VoIP assistants. These virtual assistants assist in automating accessible services such as sending specific calls directly to voicemail, routing calls to particular agents, etc. These smart virtual VoIP assistants help customers in answering their simple questions. If required, these assistants can also transfer the calls to the most appropriate agent or department. They can also connect important information about the customers and record conversations to allow an agent to pick up where they left off. This way, AI-powered virtual assistants allow agents in offering a more personalized and effective customer experience.
These are the topmost cloud-based communication trends that are going to gain more attention in 2022 and beyond. All these trends will help businesses in enhancing security, operational efficiency while reducing risks and operating costs.