There are numerous benefits of VoIP for businesses. With cloud VoIP whether hosted or on-site, businesses can greatly enhance their success rate. Many people think that the cloud is a complicated virtual model. However, it is not that complicated. Cloud-hosted simply means that something is hosted on the Internet using Internet resources for running and managing applications, storing data, and communications.
Why business must leverage the benefits of cloud VoIP?
Here are some of the key reasons why businesses might consider VoIP for business:
Create a better business profile: Businesses of any size can use VoIP for business. Even very small businesses can utilize the benefits of VoIP to deliver services associated with a large enterprise. For instance, instead of making an agent or receptionist answer the incoming calls directly, businesses can automate their incoming call management system. It means that when a caller dials a business number, he/she gets different types of options that are usually provided by large enterprises. The options can be press 1 for sales, press 2 for customer care, press 3 for accounts, etc. Though all the incoming calls may go to the same internal extension, callers will get an impression of a large professional organization. This way, the ability to provide services associated with larger businesses help businesses to create a better professional business profile.
Other key features of VoIP that can help to augment the business profile include group call pickup, hunting groups, automatic call forwarding, call transferring to voice messaging, etc. Businesses can even make it look like they have a countrywide branch or sales support network of offices. All the incoming calls to a local customer support number are automatically forwarded to the centralized office. The VoIP system instantaneously determines the area code of the incoming call and passes the location information about the callers to the customer support team. When the customer support member gets notified of the caller’s location, he can better deal with the call. Hence, VoIP is an easy and cost-efficient way to deliver nationwide support from a central office.
Businesses can also improve their profile by making their business available 24/7 with the help of a VoIP system. It means that if a caller calls a business number after office hours, the calls will be answered with a pre-recorded message. The calls can also be transferred automatically to voicemail, or to an available staff member. This way, customers will never feel ignored by a particular business.
Provide enhanced business support: Support calls are usually simple requests for documentation or product information. Using VoIP systems, businesses can provide their callers with download options. By programming the VoIP system, businesses can allow their callers to get the required information via an email address. By assigning the common support requests to the VoIP system, businesses can greatly reduce the workload of their support staff. And the staff can concentrate on handling other complex tasks. This way, it also helps to eliminate the costly expenses of providing top-level support services. The VoIP system also allows users to record the caller’s email address in their marketing database so that they can use it in the future. An advanced system can also record the caller’s area of interest, allowing businesses to draft more effective and targeted emails.
Reduce voice and video-conferencing calls: Making local or international calls on a tolled network can cost very high. However, with VoIP, these costs can be eliminated to a great extent. Since all the calls are transferred to the Internet with a VoIP system, it eliminates the costly charges for voice and video-conferencing calls. Even if the calls to other numbers (non-VoIP) cannot be eliminated entirely, they can be reduced to a great extent. One of the most effective ways to reduce the charges of non-VoIP calls is to use VoIP for business services. It provides a certain number of free minutes calling non-VoIP numbers.
Lesser operating costs: The on-site implementation of VoIP for small businesses is quite a costly affair. They need to purchase the hardware and other services that are necessary to implement VoIP. Other costs associated with VoIP implementation include costs of cabling, software, handsets, etc. Besides, they will have to incur the cost of the technical support required to keep the VoIP system up and running. In all, implementing the on-site VoIP system involves both capital and operational costs which may not be a feasible option for small businesses. However, with the help of hosted VoIP service provided by VoIP service providers, small businesses can leverage the benefits of the VoIP system without incurring any additional costs. How? Well, in the case of hosted VoIP service, the service providers provide hardware, software, as well as technical support. The users just have to pay a fixed monthly cost. Hosted VoIP service can be provided either on the service provider’s own site via a communication link or on-site in the business office as per the requirements of the customers.
To sum up, there is no doubt that the benefits of cloud VoIP are numerous for both small businesses and large enterprises. It not only helps to reduce the communications costs but also allows businesses to improve their repute in the market, provide better service, deliver outstanding customer experiences, and so on.