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Remote Working vs. Working from Office: Know their Pros and Cons

Pros and Cons of Remote Working vs. Working from Office
The idea of contemporary remote working sprouted from the term telecommuting, which was coined by NASA engineer Jack Nilles in his book “The Telecommunications-transportation Tradeoff: Options for Tomorrow” in 1973. Six years later, in 1979, tech major IBM permitted five of its employees to work remotely as an experiment and…

7 Ways to Provide Effective 24/7 Customer Support in 2022

Customer Experience
Customer queries, complaints, and service requests are important to every business. While a majority of them come during the regular service hours, some may come beyond that. As a business owner, you should be prepared to handle and resolve those immediately at any time of the day. The rise of…

7 Factors to Consider before Selecting a Business Phone System in 2022

Selecting a Business Phone System in 2022
If you’re a business owner, you must be aware of the importance of NAP. We aren’t talking about the afternoon siesta but your business’s name, address, and phone number. Your phone number is one of the most crucial identities of your business. So, how can you not be particular about…

10 Must-Have Tools and Features For Successful Call Center Operations

Call Center
Tools and Features For Call Center Operations
In today’s time, more and more people are working remotely including call center agents. To support remote agents, companies require the right communication software and call center tools with advanced features and functionalities. These tools must provide enough flexibility to users by allowing them to communicate with customers from anywhere…