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8 Top Tips for Reducing Average Handling Time

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Top Tips for Reducing Average Handling Time
Holding a call can be irritating for anyone. One study shows that more than 30% of the customers that have to hold the call never return to the business. Thus, businesses have to manage their hold times. This management is necessary to improve customer service and to improve the business…

Why Do You Need Data-Backed VoIP Phone Systems?

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VoIP Phone System
Communication is the basis of any business. Whether it is communicating with the employees or customers, all your organization needs is a dedicated communication system. Landlines have passed their working dates as modern companies require more efficient and high-tech solutions. The voice over internet protocol or VoIP helps customers connect…

The Importance of Customer Callback For Heightened Customer Experience

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It is so easy and simple to implement in call center solutions that one wonders why it has not gained widespread use. Something as simple as callback service takes the frustration out of customer interaction and delivers superior customer satisfaction. Simple and yet refined Callback services are really simple in…
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