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Call Center Burnout 101: Reasons, Signs, and Ways to Deal with It

Call Center
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Call Center Burnout 101: Reasons, Signs, and Ways to Deal with
Burnout in the workplace (also called job or occupational burnout) is one of the oldest occupational hazards, which affect millions of people around the globe. Noted American psychologist Herbert Freudenberger coined the term in 1974. But it has been around since the dawn of the modern civilization. Even though burnout…

Customer Service Phrases: What to Use and What to Avoid?

Customer Experience
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Customer Service Phrases
Words have a lot of power. They can make or break businesses. Ask any customer service organization or professional, they will say the same. As per a study by Microsoft, nine out of every ten respondents said that their decision to do business with a company was directly conditional upon…

9 Tips to Optimize Network for VoIP

Uncategorized
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Optimize Network for VoIP
If you’re here, then chances are high that you’re looking to optimize the internet network for your VoIP connection. Don’t worry you aren’t alone in the quest of finding the perfect VoIP network. In the last few years, many businesses have switched over to VoIP. With nearly a third of…

10 Tips to Enhance Performance of Customer Support Agents

Customer Experience
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Enhance Performance of Customer Support Agents
Did you ever wonder how amazing it would be if your customer service team is replete with high-performing and super-skilled agents? Delighting customers and keeping them loyal to your brand will be a child’s play. But what does it take to build an A-team of customer service representatives? You don’t…

Why Does the Future Look Bright for Seamless Customer Service?

Customer Experience
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Future Bright for Customer Service
Before 2020, customer support in large organizations meant siloed workstations and state-of-the-art communication tools for professional customer service representatives, who worked in different shifts to resolve customers’ queries and issues. But the COVID-19 pandemic changed a lot of things. With the work-from-home transition, a majority of reps, if not all,…

Remote Working vs. Working from Office: Know their Pros and Cons

Business
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Pros and Cons of Remote Working vs. Working from Office
The idea of contemporary remote working sprouted from the term telecommuting, which was coined by NASA engineer Jack Nilles in his book “The Telecommunications-transportation Tradeoff: Options for Tomorrow” in 1973. Six years later, in 1979, tech major IBM permitted five of its employees to work remotely as an experiment and…

7 Ways to Provide Effective 24/7 Customer Support in 2022

Customer Experience
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Customer queries, complaints, and service requests are important to every business. While a majority of them come during the regular service hours, some may come beyond that. As a business owner, you should be prepared to handle and resolve those immediately at any time of the day. The rise of…
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