How VoIP Intercom Systems are Useful for Businesses?

Business Phone System

Do you know Voice over Internet Protocol (VoIP) technology is one of the widely adopted technologies in today’s time? A business VoIP phone system is a cost-effective, highly efficient, and feature-rich solution that serves all the key requirements of today’s businesses.  Unlike a standard landline telephony system, a VoIP phone system comprises several unique features including video conferencing, caller ID, call forwarding, voicemail, call waiting, and more. A business phone system is not just limited to a standard IP desk phone or VoIP app. Instead, it can be used with other systems as well. For instance, IP intercoms can be configured to work with a phone system to make and receive calls. 

With the growing adoption of VoIP technology, IP intercom systems are also gaining immense popularity with businesses. People use these systems in several ways like door entry systems, controlling access to a particular area, or offering an intercom calling functionality. 

Know more about VoIP intercom

Since VoIP intercom uses Voice over Internet Protocol technology, they are fully compatible with IP PBX services and VoIP phone systems. To start using VoIP intercoms, people need not install any added hardware or adapters. It just requires a well-established and reliable Wi-Fi connection for smooth working. 

A VoIP intercom system is highly beneficial for organizations that have to deal with heavy traffic daily. Along with the capability of a phone system to route calls, businesses can leverage the benefits of IP intercom by setting it up to ring the whole office or selected groups of users whenever the call button on the intercom is pressed. 

Another important function of the IP intercom is that users can configure it to make a video call to their mobile devices or SIP desk phones when someone rings the intercom. Thereby, it allows users to communicate directly with their personal as well as official devices. 

Using IP intercoms as SIP endpoints

Almost any IP intercom can be used as a SIP endpoint. However, if you want one for video calls, you will require a video intercom. Its configuration may also vary depending on the type of brand you are using. 

If you are thinking about how IP intercoms work, they work pretty similar to IP phones. Users just need to connect them to their local network using an Ethernet cable. Once it connects to the local network, the users have to sign in to the device’s web interface to perform certain local configurations. In case the user doesn’t know the IP address of his device, he/she can use a network scanner application often provided by the manufacturer of the intercom to determine the IP address. 

IP intercoms not only allow internal calls across local networks usually to an indoor answering machine but they can also be connected to a hosted PBX or business VoIP phone system or hardware PBX to break out onto the fixed telephone network (PSTN) and start making or receiving calls from regular phone numbers. 

Using an IP Intercom with a business phone system

Many service providers offer VoIP intercom facilities to businesses for in-house calls. Intercom calls are generally free and do not incur any charges from the service provider. Similar to a regular call, VoIP intercom users can dial an extension within the office. However, it differs in a manner that instead of ringing, the device will automatically answer the call. Businesses can use this feature for instant communication between colleagues, announce visitors, control access to a particular place, or ping a specific person at the other end. 

Users do not require any dedicated hardware such as a desk phone for using intercom calls. Some service providers provide desktop and mobile software to allow users to utilize the intercom system from any device. They just have to configure the feature on the specific devices they need. The configuration feature is quite easy and can be done via the online dashboard. 

Benefits of using VoIP intercom

Earlier when there was no VoIP, businesses used to have a separate intercom system for local communication purposes. Today, several VoIP service providers offer VoIP intercom as a unique feature as a part of their service plans. The feature is proving to be very beneficial for improving communication within an organization. Some of its key benefits include:

  • Security: Whether it’s a small business or a big enterprise, security (physical or virtual) is the main concern of every business. Nowadays, fraudulent parties or hackers are increasingly using social engineering techniques to weaken security measures. By using VoIP-enabled access control measures like VoIP intercom systems, businesses can greatly improve security factors and minimize risks. The system asks employees and other parties to first identify and authenticate themselves before entering any secure areas within the organization. This prevents fraudulent parties or criminals from accessing the particular area or information. 
  • Monitoring: Intercoms are not only useful for installing at the access points of building doors, they can also be installed between different floors of the same building to control access. This type of monitoring access allows only authorized people to enter the particular area. 


To conclude, with the help of cloud-based telephony and IP network devices, businesses can enjoy more flexibility and improved security. IP intercoms are one of the best systems that are easy to configure and have the ability to work in conjunction with a business’ cloud business phone system. Moreover, with VoIP intercom, businesses can eliminate the need for additional indoor answering units, thus allowing businesses to save more on their security measures. 

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