8 Top Tips for Reducing Average Handling Time
Holding a call can be irritating for anyone. One study shows that more than 30% of the customers that have to hold the call never return to the business. Thus,…
VoIP
Why Do You Need Data-Backed VoIP Phone Systems?
Communication is the basis of any business. Whether it is communicating with the employees or customers, all your organization needs is a dedicated communication system. Landlines have passed their working…
Hosted PBX Vs SIP Trunking and Which One Should You Have For Your Business
The business world is shifting towards hosted PBX. From $ 4.19 billion in 2017, it is expected to exceed $ 9 billion by 2023 t a growth rate of 14.9%.…
Top Virtual Communication Tools and Managing Virtual Communication Challenges
The world is awash in the second wave of Covid 19, further accelerating the move towards remote work. At the bows of virtual communication, you have different tools that slice…
Why You Need Vanity Phone Number and the Top Vanity Phone Number Providers in 2021
Despite the rise of chat, video call, IM, and email the good old phone call still remains the first choice. It is common for businesses to have a number and…
The Importance of Customer Callback For Heightened Customer Experience
It is so easy and simple to implement in call center solutions that one wonders why it has not gained widespread use. Something as simple as callback service takes the…
All You Want to Know About Call Whisper In Call Center Software and How It Helps Your Business
Compared to IP PBX the call center software has quite a few added features that make it ideal for businesses of all kinds. You have features such as skill based…
All You Need to Know About Rich Communication Services and Use in Business
Back in the 1990s when cell phone usage grew by leaps and bounds people discovered the joys (and limitations) of texting. Normal SMS today is still limited to 160 characters…
How VoIP Call Recording Works and Benefits of Call Recording for Business
Call recording are murky waters. There are laws governing telephone call records, especially in the US where section 18USC 2511(2)(d) indicates that calls may be recorded with the consent of…
Transplant Call Center IVR to Your Small Business and Improve Productivity
The phone is the lifeline and also an impediment for small business owners. To illustrate this let us take an example. Mr Joe Smith runs a business and is the…