Call Center Archives | Sanchar Blog

Role of Quality Assurance Sessions in Improving Agent’s Performance at Contact Centers

25 Nov at 3:03 am

To enhance the agent’s skills and workforce management, call center management must provide quality feedback regularly. The feedback helps agents determine the areas that require improvement. It also keeps agents…

Key Responsibilities of Call Center Manager Regarding Employees

Khushal Fadiya

24 Nov at 2:27 am

The most common concerns of today’s call centers are unreliable employees, increased turnover rates, and general disengagement among workers. This usually happens when employees are not happy with the management.…

Why is Remote Working Considered as the Future of Contact Centers?

Sagar Malam

16 Nov at 4:32 am

In recent years, especially after the COVID-19 pandemic, there has been a huge surge in work from home or remote working culture. Working remotely has become a new normal these…

On Premises Call Center VS Cloud based Call Center

Which is Better Option- On-Premises or Cloud-Based Call Center? Know the Difference Between the Two

Khushal Fadiya

21 Oct at 4:22 am

Are you planning to set up a call center business? If yes, then this blog can be useful for you in determining the best call center requirements. Types of call…

10 Essential Tools and Features of Call Center

10 Essential Tools and Features to Enhance the Overall Productivity of Call Centers

Sagar Malam

14 Oct at 4:06 am

No matter how advanced and digitalized the world has become, most customers still prefer phone support when reaching out to customer service. Communicating on the phone with a real human…

Why Businesses must Employ Call Center Software with Call Queuing Feature?

Khushal Fadiya

12 Oct at 3:33 am

The short a call queue is, the better it is for a business. A poorly optimized call queue results in a long hold time. Keeping customers on hold for a…

Top 4 Benefits of Hosted VoIP Platform for Virtual Call Centers

Sagar Malam

6 Oct at 3:00 am

In the past few years, the remote working trend has gained a lot of popularity. Businesses worldwide are increasingly opting for the remote working approach. A virtual call center is…

Make a Shift to Cloud-Based Contact Center Solution for Improved Customer Experience

Sagar Malam

24 Sep at 2:26 am

A contact center, also known as a customer interaction center, is the central area where all customer interactions are managed across assorted channels. Contact center works to deliver effective and…

Why It Is Advantageous For Organizations to Invest In A Helpdesk Ticketing Tool?

Khushal Fadiya

15 Sep at 2:57 am

Are you planning to invest in a help desk ticketing tool? If yes, then you must be making a good decision. To perform efficiently and provide an exceptional customer experience,…

Why Businesses Must Comply with the GDPR for Recording Calls?

Khushal Fadiya

8 Sep at 6:07 am

Whether it’s a call center, contact center, or any other service department, every business must follow certain legal requirements for call recording. With the introduction of the European Union’s General…

Call Center

Role of Quality Assurance Sessions in Improving Agent’s Performance at Contact Centers

Key Responsibilities of Call Center Manager Regarding Employees

Why is Remote Working Considered as the Future of Contact Centers?

10 Essential Tools and Features to Enhance the Overall Productivity of Call Centers

Why Businesses must Employ Call Center Software with Call Queuing Feature?

Top 4 Benefits of Hosted VoIP Platform for Virtual Call Centers

Make a Shift to Cloud-Based Contact Center Solution for Improved Customer Experience

Why It Is Advantageous For Organizations to Invest In A Helpdesk Ticketing Tool?

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