Call Center

Call Center Burnout 101: Reasons, Signs, and Ways to Deal with It

12 Aug at 8:40 am

Burnout in the workplace (also called job or occupational burnout) is one of the oldest occupational hazards, which affect millions of people around the globe. Noted American psychologist Herbert Freudenberger…

Streamline Your Entire Business Processes With Contact Center as a Service

Sagar Malam

11 May at 6:26 am

A lot of businesses are making a move to a cloud-based contact center. The remote working trend has a major role in cloud contact center adoption. There are several benefits…

Tools and Features For Call Center Operations

10 Must-Have Tools and Features For Successful Call Center Operations

Sagar Malam

15 Apr at 10:10 am

In today’s time, more and more people are working remotely including call center agents. To support remote agents, companies require the right communication software and call center tools with advanced…

How Call Center Analytics Help In Enhancing Customer Experience

Khushal Fadiya

11 Apr at 8:13 am

To leverage the power of call center analytics, the users must apply them to real-world business challenges. The right use of data allows companies to offer better customer experiences at…

How Automatic Call Distribution helps to Cater Wide Range of Customers

Khushal Fadiya

10 Mar at 8:01 am

Today’s customers don’t like to wait for too long to get their issues resolved. Right? So, what businesses can do to reduce customers’ wait time? Well, an Automatic Call Distribution…

Top Trends That Will Affect the State of Contact Centers in 2022 and Beyond

Khushal Fadiya

15 Feb at 2:55 am

In recent years, especially after the Coronavirus Pandemic, contact centers started gaining a lot of attention. To satisfy customers’ demands and stay ahead in the competition, many contact centers in…

4 Imperative Call Center Technology Trends That Will Rule In 2022

Khushal Fadiya

17 Jan at 2:41 am

We all know that the COVID-19 pandemic has affected so many businesses throughout the world, as a result, call centers are facing a lot of challenges. Most call centers are…

Role of Quality Assurance Sessions in Improving Agent’s Performance at Contact Centers

Sagar Malam

25 Nov 2021

To enhance the agent’s skills and workforce management, call center management must provide quality feedback regularly. The feedback helps agents determine the areas that require improvement. It also keeps agents…

Key Responsibilities of Call Center Manager Regarding Employees

Khushal Fadiya

24 Nov 2021

The most common concerns of today’s call centers are unreliable employees, increased turnover rates, and general disengagement among workers. This usually happens when employees are not happy with the management.…

Why is Remote Working Considered as the Future of Contact Centers?

Sagar Malam

16 Nov 2021

In recent years, especially after the COVID-19 pandemic, there has been a huge surge in work from home or remote working culture. Working remotely has become a new normal these…

Call Center

Call Center Burnout 101: Reasons, Signs, and Ways to Deal with It

Streamline Your Entire Business Processes With Contact Center as a Service

10 Must-Have Tools and Features For Successful Call Center Operations

How Call Center Analytics Help In Enhancing Customer Experience

How Automatic Call Distribution helps to Cater Wide Range of Customers

Top Trends That Will Affect the State of Contact Centers in 2022 and Beyond

4 Imperative Call Center Technology Trends That Will Rule In 2022

Role of Quality Assurance Sessions in Improving Agent’s Performance at Contact Centers

Key Responsibilities of Call Center Manager Regarding Employees

Why is Remote Working Considered as the Future of Contact Centers?

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