Gordon Moore found that the number of transistors on a silicon chip doubled every 18-24 months and that came to be known as Moore’s law. However, even this has hit a wall due to physical restrictions in fabrication of CPUs. In the matter of VoIP technologies, changes are slow because there is only so much you can do. Changes are incremental rather than radical. Still, VoIP communications today are far better than they used to be in the times when Vonage started operations in 2002. Know about developments in VoIP technologies and get set to adopt these to improve your business communications.
Mobiles are not new but the way they will be used in business environments will certainly play a more crucial role in communications. Tech is improving and mobiles feature 8 to 10 core processors, 4 to 16 GB RAM and fast GPU with high resolution screens. So, it is only natural that businesses will permit employees to use mobiles for voice calls, chats, conferencing and, importantly video conferencing. If you have doubts, look at how Zoom usage skyrocketed in the great pandemic year. Zoom revenues increased 169 percent in the first quarter of 2020 and then literally zoomed ahead to 369 percent in the fourth quarter. On 31st January 2021 Zoom’s revenue was an astounding $ 2.65 billion, a whopping increase from $ 623 million of the previous year. The message: Shift to your own custom mobile conferencing and video chat and be secure.
Waiting for 5G is like Waiting for Godot but it will get here sooner or later. New models of smartphones have 5G support and given just how fast 5G is ( 10-30 Gbps compared to 300 Mbps of 4G and 14.4 Mbps of 3.5G) you can switch to high resolution video communication and display documents with fine print with no problem. While this may take time to develop and to be implemented, you can easily connect to IoT devices and issues commands from your phone to print a document on the office printer, access a machine monitoring sensor or for location purposes. It depends on how fast 5G is rolled out.
Samsung is doing it and so is Apple. AI and ML are not fancy words any longer. They work in the background and make life easy for business executives. Imagine telling the phone to dial a certain number, keep it on hold or transfer it to someone else. Does a customer need a demo? You can superimpose your face and voice on a product demo video or use AR/VR to create virtual demo or even conferences.
Intelligent interactive voice bots
You see websites popping up those annoying and dumb chat bots everywhere. The age of intelligent conversational bots is here so you must just as well make use of it instead of the moronic chat feature. Image your VoIP solution being equipped with this and being able to carry on a conversation up to a point to lead a prospect into the sales funnel or to execute orders.
Everything as a service
By everything we mean everything in VoIP communications such as chat, messaging, fax, voice, social media and video. The best thing is you need not pay for software. Everything is available as a service so you have UC at your finger (or should we say, voice) tip and do not have to pay anything upfront. Your mobile is the centerfold, the heartbeat and the pivot for your business communications. Fast internet is all you need.
Mobile number portability is nothing new. People keep shifting from one carrier to another. However, VoIP number works in a different way and number portability has never been easy if you decide to shift from one VoIP solution provider to another. Things are becoming easier as new developments permit VoIP number portability, probably aided by the use of decentralized blockchain ledger to serve as repository for lookup and routing for operators across the world. That is good news. VoIP service providers will probably become more customer-centric.
Small but incremental improvements
These things happen in the background. For instance, open source platforms such as Asterisk and Freeswitch keep improving their technologies to allow for inclusion of WebRTC, 5G mobility and more codecs in the fold as well as permitting higher concurrency with low latency. It may not seem like much but small things like these, when incorporated into IP PBX, call center software and IVR can make a difference to ease of setup, use and quality. There is improved security so you do not have to worry about eavesdropping or any of the ills that plague VoIP. Servers make use of faster processors and NVME storage and faster RAM so your cloud based operations become smooth as silk.
VoIP relies mainly on SIP for phone calls and media communications. WebRTC is not new but seemed to exist in a parallel universe. However, these two are set to develop closer affinity and you can expect to make more use of WebRTC just for everything including audio-video chat, message exchanges during ongoing video conferences, document exchange and presentations. In fact, some enterprising phone manufacturer should come up with WebRTC phones that will work on internet access. For the moment this is wishful thinking but do take a serious look at WebRTC and get WebRTC apps for your business. You will save a ton, compared to SIP based VoIP comms.
With personalized devices for employees at all levels and fast internet, VoIP becomes the defacto platform so you can expect to keep your solution always on or in sleep mode and activate a call or video chat simply by tapping. This, of course, could be intrusive as employees may want privacy but the presence mode will always let you switch off and enjoy privacy while receiving notifications in case of urgency.
The Sun may have set on the British Empire but for VoIP, it is morning so rise and shine.