5 Important Cloud VoIP Features for Businesses with Remote Working Staff

VoIP
Cloud VoIP Features

Does your business have a large number of employees working remotely? If yes, then have you implemented a cloud phone system in your organization? These days, many businesses are making the switch from traditional PSTN (Public Switched Telephone Network) telephones to cloud phone systems mainly because they have a majority of staff working remotely and the assorted advanced features that these systems offer. With the help of cloud VoIP services, businesses can empower their employees with the right tools and features that they require to stay connected with their management, colleagues, as well as customers, no matter where they are working from. 

Cloud VoIP tools and features

Here is the list of some of the key tools and features of cloud VoIP phone systems:

  1. Softphones: Softphones are simply software-based phones that run in the browser or on mobile devices like tablets, computers, laptops, etc. The best thing about Softphones is that they combine traditional telephone functionality like call hold, call transfer, mute, along with an interactive user interface right on the user’s device’s screen. With a softphone in place, users can perform several functions such as hosting video calls and conferences, transferring calls, handling voicemails, and much more via a single interface. 

Since they allow mobile employees to utilize the business’s cloud VoIP service while away from the workplace, softphones can be considered one of the most invaluable communication apps for businesses. Many cloud VoIP providers have their own softphones for their customers once they sign up for the service. Besides, various third-party softphone apps are also available for the users to purchase and use with a variety of VoIP providers. In all, users can take their business phone with them wherever they go in the form of a softphone. 

  1. Video calls: For businesses that have mobile staff members or remote workers, it becomes essential to keep them connected and engaged with each other so that the flow and quality of work don’t get affected.  Video calls are one of the excellent ways to keep distributed employees connected. With the help of cloud VoIP services, it becomes easier to connect the mobile workforce by making video calls using a softphone. Colleagues can make video calls to prepare for an upcoming event or collaborate effectively on an ongoing project. Besides, businesses can even host group video conference calls with multiple parties using a softphone. 
  2. Voicemail to Email: By setting up the voicemail to email feature, businesses can allow their remote team to stay on top of their voicemails. They can easily listen to their voicemails from their email inbox anytime, anywhere. Suppose you are wondering what exactly a voicemail to email feature is. In that case, it is simply a feature that automatically sends voicemail messages to an employee’s email address in the form of an audio recording attached with the mail. Upon receiving the recording in the email inbox, the user can click on the link and listen to the message directly from his email inbox. The feature is highly beneficial for remote working staff or businesses that have traveling staff. It eliminates the requirement to dial into a voicemail manager to listen to the messages. 
  3. Call Forwarding: Another important cloud VoIP feature for the remote staff is the call forwarding feature. It ensures that the incoming calls are directed to the right employee no matter where he is working. To make sure that the calls reach the staff members wherever they are working, cloud VoIP services provide various options such as:
  • Multiple simultaneous registrations: As the name suggests, multiple simultaneous registrations mean that the staff can have multiple phone devices registered simultaneously. The devices can be a home office phone, desk phone, or a softphone app on a smartphone. Whenever there is an incoming call, all the registered devices will start ringing. Thus, allowing the user to answer the call easily from any of the devices closest to him. 
  • Find me, follow me: The find me follow me option allows staff to receive incoming calls sent via a predefined path of multiple devices. In simple words, the calls get transferred to different devices if the employee fails to pick up a call. For instance, if the call first rang on a desk phone and the employee failed to pick up the call, after a few seconds, it would be sent to his softphone or any other device after a few seconds. If the call completes the whole path without being answered, it will be directed to the employee’s voicemail. 
  1. Web admin portals: The web admin portal option allows users to administer their phone system anywhere. A cloud VoIP service can make the job of an administrator of a business’s phone system much easier and efficient. A cloud-based VoIP service offers web-based admin portals that comprise everything needed to manage a business’s phone system and features. Users just need to log in to the web portal to access its usage. After login into the portal, the user can easily add users, register phones, and create phone system features as per the requirement of the business. Whether the administrator is working from the office or home, he can have complete control over a business’s phone system with the web admin portal. 

Conclusion:

By and large, cloud VoIP services come with all the required features and functionalities that a business requires, especially when most of its staff is working remotely. If you don’t have access to such services, consider using one to keep your employees connected, stay productive, efficient, and highly responsive to your customer’s requirements. 

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