Customer queries, complaints, and service requests are important to every business. While a majority of them come during the regular service hours, some may come beyond that. As a business…
If you’re a business owner, you must be aware of the importance of NAP. We aren’t talking about the afternoon siesta but your business’s name, address, and phone number. Your…
You might have heard before that prevention is better than cure. The same thing applies to customer service. Wondering how? Well, most customers today (about 87%) expect to be proactively…