Whether you are setting up a new business phone system or replacing the existing one, it is vital to choose a phone system that serves the key purpose of your…
The way a company manages to maintain its customer retention rate plays an important role in its success. Businesses that fail to maintain a healthy relationship with their customers cannot…
In the last few years, telecommuting has been on the rise. It allows full-time or part-time employees to work from home or from anywhere they like instead of sitting in…
A contact center, also known as a customer interaction center, is the central area where all customer interactions are managed across assorted channels. Contact center works to deliver effective and…
Many organizations nowadays are using VoIP phone systems to enjoy a seamless communication process throughout their workflow. VoIP phone systems come with several outstanding benefits and are suitable for all…
DID or Direct Inward Dialing is one of the most popular telephone services businesses use for their phone system. This service allows customers to reach a department or agent directly…
Are you planning for VoIP installation? This blog will disclose 12 easy steps or a VoIP installation checklist for setting up business VoIP easily and effectively? Step-1: Determine your key…
In the past few years, the remote working trend has enhanced the popularity of Unified Communications as a Service (UCaaS). As per various analysts, the usage of UCaaS will increase…
Are you planning to invest in a help desk ticketing tool? If yes, then you must be making a good decision. To perform efficiently and provide an exceptional customer experience,…
Remote working has emerged as a new normal after the pandemic. Several organizations are now fully embracing remote working policy, allowing their employees to work from home. Some of the…