September 2021 | Sanchar Blog

Make a Shift to Cloud-Based Contact Center Solution for Improved Customer Experience

24 Sep at 2:26 am

A contact center, also known as a customer interaction center, is the central area where all customer interactions are managed across assorted channels. Contact center works to deliver effective and…

Things You Must Consider To Get the Best VoIP Experience With VoIP Phone Systems

Khushal Fadiya

23 Sep at 3:05 am

Many organizations nowadays are using VoIP phone systems to enjoy a seamless communication process throughout their workflow. VoIP phone systems come with several outstanding benefits and are suitable for all…

An Insight Into the Role and Importance of DIDs for Today’s Businesses

Sagar Malam

22 Sep at 3:20 am

DID or Direct Inward Dialing is one of the most popular telephone services businesses use for their phone system. This service allows customers to reach a department or agent directly…

Set Up an Ideal VoIP Phone System by Following 12 Simple Steps

Khushal Fadiya

21 Sep at 3:13 am

Are you planning for VoIP installation? This blog will disclose 12 easy steps or a VoIP installation checklist for setting up business VoIP easily and effectively? Step-1: Determine your key…

20 Most Important Features to Look When Opting For A UCaaS Platform

Sagar Malam

17 Sep at 3:50 am

In the past few years, the remote working trend has enhanced the popularity of Unified Communications as a Service (UCaaS). As per various analysts, the usage of UCaaS will increase…

Why It Is Advantageous For Organizations to Invest In A Helpdesk Ticketing Tool?

Khushal Fadiya

15 Sep at 2:57 am

Are you planning to invest in a help desk ticketing tool? If yes, then you must be making a good decision. To perform efficiently and provide an exceptional customer experience,…

How UCaaS Encourages Businesses to Adapt Remote Working Trend Efficiently?

Khushal Fadiya

10 Sep at 6:07 am

Remote working has emerged as a new normal after the pandemic. Several organizations are now fully embracing remote working policy, allowing their employees to work from home. Some of the…

How to Enhance AHT for Improved Call Center Operations and Customer Experience?

Sagar Malam

9 Sep at 10:33 am

Average Handle Time (AHT) is one of the most important metrics used as a key performance indicator (KPI) for call centers. AHT is the average duration of the whole customer…

Why Businesses Must Comply with the GDPR for Recording Calls?

Khushal Fadiya

8 Sep at 6:07 am

Whether it’s a call center, contact center, or any other service department, every business must follow certain legal requirements for call recording. With the introduction of the European Union’s General…

A Brief Guide About STIR/SHAKEN Caller ID Authentication Technology

Sagar Malam

7 Sep at 2:52 am

STIR/SHAKEN, a framework of interconnected call authentication standards and protocols that provides a secure way to authenticate and validate caller identity. It works effectively for calls that are carried over…

Month: September 2021

Make a Shift to Cloud-Based Contact Center Solution for Improved Customer Experience

Things You Must Consider To Get the Best VoIP Experience With VoIP Phone Systems

An Insight Into the Role and Importance of DIDs for Today’s Businesses

Set Up an Ideal VoIP Phone System by Following 12 Simple Steps

20 Most Important Features to Look When Opting For A UCaaS Platform

Why It Is Advantageous For Organizations to Invest In A Helpdesk Ticketing Tool?

How UCaaS Encourages Businesses to Adapt Remote Working Trend Efficiently?

How to Enhance AHT for Improved Call Center Operations and Customer Experience?

A Brief Guide About STIR/SHAKEN Caller ID Authentication Technology

Recent Posts

Things You Must Consider To Get the Best VoIP Experience With VoIP Phone Systems

An Insight Into the Role and Importance of DIDs for Today’s Businesses

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