Month: July 2021

How Customer Support is Different From Customer Service

27 Jul 2021

Do you know that customer support and customer service both are different? Yes, though both these terms seem similar, there is a difference between them. For today’s businesses, providing satisfactory…

Latency Levels and Its Impact on Maintaining the Quality of VoIP Calls

Sagar Malam

26 Jul 2021

When providing VoIP services, the quality of calls matters a lot. If your customers frequently complain about call quality issues like choppy audio or echoing, there are chances that you…

What is Omnichannel Customer Service & Ways to Deliver It

Omnichannel Customer Service: Tips to Deliver The Best Customer Experience

Sagar Malam

23 Jul 2021

Omnichannel customer service has become quite a popular approach among various businesses. It allows customers to reach and interact seamlessly with businesses via their choice of a communication channel. Today’s…

A Guide to Innovative Voice & Video Features Introduced By Slack System for Digital Workplace

Khushal Fadiya

19 Jul 2021

In the current situation, digital-first has become a buzzword in several industries. The Covid-19 pandemic has greatly affected the way people used to work in organizations. Many organizations adopted a…

An Insight Into the VoIP VPN System for Today’s Businesses

Sagar Malam

13 Jul 2021

Remote working has become the most common scenario for today’s businesses. There are numerous benefits of remote working. Cost savings is one of the key benefits of working from home…

A Guide to Different Kinds of Call Routing and Their Effectiveness

Khushal Fadiya

7 Jul 2021

To survive in today’s highly competitive marketplace, businesses need to deliver the best possible customer experience. Many call centers worldwide make use of call center software with various advanced features.…

5 Key Reasons for Enterprises to Invest in VoIP Technology

Sagar Malam

6 Jul 2021

Over a while, VoIP or Voice over Internet Protocol has become a standard and widely used form of communication. Worldwide, several businesses are using this technology to provide a smooth…

Month: July 2021

How Customer Support is Different From Customer Service

Latency Levels and Its Impact on Maintaining the Quality of VoIP Calls

Omnichannel Customer Service: Tips to Deliver The Best Customer Experience

A Guide to Innovative Voice & Video Features Introduced By Slack System for Digital Workplace

An Insight Into the VoIP VPN System for Today’s Businesses

A Guide to Different Kinds of Call Routing and Their Effectiveness

5 Key Reasons for Enterprises to Invest in VoIP Technology

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