Month: June 2021

Know About 3 Most Common VoIP Problems and Solutions to Overcome Them

30 Jun at 7:49 am

Are you facing difficulty in using the VoIP phone system? If yes, then the blog’s information might help you overcome various VoIP problems while using the VoIP phone system. Let’s…

All You Need to Know About SIP URI

Khushal Fadiya

29 Jun at 8:47 am

A SIP-URI or Session Initiation Protocol Uniform Resource Identifiers is a communications protocol. It comprises all the essential information to start and maintain a communication session with the parties involved…

Top 7 Call Center Metrics to Evaluate An Organization’s Performance

Sagar Malam

25 Jun at 10:54 am

In today’s competitive business world, providing superior customer service has become a priority for every business. Unfortunately, things that may lead to infuriated customers include inapt call routing, prolonged waiting…

A Guide About How a VoIP System is More Secure Than a Traditional Phone System?

Shumbham Tiwari

23 Jun at 8:50 am

In today’s time, remote working has gained a lot of importance. Though remote working has so many advantages, it comes with few concerns as well. The most important concern of…

How Can Call Groups Help Improve Call Handling For Your Business?

Sagar Malam

17 Jun at 11:17 am

Telephony has evolved a lot since its invention. When it comes to telephony for business, many requirements need to be fulfilled at best. The importance of call handling can be…

Quick and Easy Guide to Computer Telephony Integration (CTI)

Shumbham Tiwari

15 Jun at 8:34 am

Contact centers and customer service departments require advanced systems for managing the high call volumes. Training the call center agents and an updated knowledge base can solve the issue, but…

Tips for Call Center Agents to Deal with Difficult Customers

Khushal Fadiya

14 Jun at 4:51 am

The technology works best when customers feel valued in any organization. The same is true for the call centers where agents and managers use high-end software for serving customers in…

8 Top Tips for Reducing Average Handling Time

Sagar Malam

11 Jun at 7:53 am

Holding a call can be irritating for anyone. One study shows that more than 30% of the customers that have to hold the call never return to the business. Thus,…

Month: June 2021

Know About 3 Most Common VoIP Problems and Solutions to Overcome Them

All You Need to Know About SIP URI

Top 7 Call Center Metrics to Evaluate An Organization’s Performance

A Guide About How a VoIP System is More Secure Than a Traditional Phone System?

How Can Call Groups Help Improve Call Handling For Your Business?

Quick and Easy Guide to Computer Telephony Integration (CTI)

Tips for Call Center Agents to Deal with Difficult Customers

8 Top Tips for Reducing Average Handling Time

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