Month: April 2021

All You Want to Know About Call Whisper In Call Center Software and How It Helps Your Business

28 Apr 2021

Compared to IP PBX the call center software has quite a few added features that make it ideal for businesses of all kinds. You have features such as skill based…

All You Need to Know About Rich Communication Services and Use in Business

Khushal Fadiya

26 Apr 2021

Back in the 1990s when cell phone usage grew by leaps and bounds people discovered the joys (and limitations) of texting. Normal SMS today is still limited to 160 characters…

How VoIP Call Recording Works and Benefits of Call Recording for Business

Sagar Malam

23 Apr 2021

Call recording are murky waters. There are laws governing telephone call records, especially in the US where section 18USC 2511(2)(d) indicates that calls may be recorded with the consent of…

Transplant Call Center IVR to Your Small Business and Improve Productivity

Shumbham Tiwari

20 Apr 2021

The phone is the lifeline and also an impediment for small business owners. To illustrate this let us take an example. Mr Joe Smith runs a business and is the…

Top Tips on How to Choose the Best VoIP Provider

Khushal Fadiya

16 Apr 2021

In the early days of mobile phones there was a stiff resistance as call costs were high and so were prices of instruments. Today, life without mobiles is unthinkable. It…

The Numbers Behind First Call Resolution Catalyzing Business Growth and why FCR is so Important

Sagar Malam

14 Apr 2021

In Tom Clancy’s novel Clear and Present Danger the team expects to walk in, accomplish the mission and walk out. However, things are never so simple as to say “it’s…

Should Small Businesses Choose Zoom or WebEx for Video Conferencing?

Khushal Fadiya

8 Apr 2021

The lockdown, shift to remote work and social distancing fueled the growth of video conferencing software and apps. Zoom and WebEx stand out as the go to video conferencing solution.…

Small Business Should Take a Serious Look at These Top 5 IVR Phone Systems

Sagar Malam

7 Apr 2021

Time was when the IVR was considered a perfect wall to keep pesky customers at bay. They would dial and then scurry around in the IVR maze, hopefully getting nowhere…

The Top Benefits of Video Contact Center for Your Business

Khushal Fadiya

2 Apr 2021

The human touch matters in business. It is no surprise that executives put in efforts to build personal relationships with prospective clients in order to effect conversions. There is nothing…

Month: April 2021

All You Want to Know About Call Whisper In Call Center Software and How It Helps Your Business

All You Need to Know About Rich Communication Services and Use in Business

How VoIP Call Recording Works and Benefits of Call Recording for Business

Transplant Call Center IVR to Your Small Business and Improve Productivity

Top Tips on How to Choose the Best VoIP Provider

The Numbers Behind First Call Resolution Catalyzing Business Growth and why FCR is so Important

Should Small Businesses Choose Zoom or WebEx for Video Conferencing?

Small Business Should Take a Serious Look at These Top 5 IVR Phone Systems

The Top Benefits of Video Contact Center for Your Business

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