Business needs new customers in order to thrive. Equally, you must keep in touch with existing customers to get them to buy again. You need to have your sales teams…
Gordon Moore found that the number of transistors on a silicon chip doubled every 18-24 months and that came to be known as Moore’s law. However, even this has hit…
Dialers are part of call center software and even within this category you have three different types, categorized according to their function, such as progressive dialer, preview dialer and predictive…
It is doubtful if VoIP would be playing such a central role in communications were it not for SIP or Session Initial Protocol, a communication protocol to manage sessions between…
Before VoIP telephony it was PSTN landlines that reigned supreme and, though they may be on the way out, it is not going to happen anytime soon. As such both…
Codec is a contraction of coding and decoding. Codec is software expressly developed to handle media streams such as audio and video. Today, there are dozens of codecs in use,…
The early days of the cloud showed hesitancy on the part of business to adapt to this new technology. There were concerns such as security and speed of the internet…
It is more important now than ever before for small businesses to have an effective communication system in place. In a small organization of about 10 people everyone must be…
It makes sense for businesses to outsource services to call centers: they are better equipped in terms of software and hardware infrastructure and also in terms of trained manpower. So…