Month: February 2021

Omnichannel Contact Center and How it Delivers a Superior Customer Experience

26 Feb at 2:49 am

Contact centers operated entirely on voice calls, in the beginning, relying on dedicated phone lines. Then came the internet and brought with it VoIP communications as well as the ability…

Interactive Voice Response, Different Types and How it Works

Khushal Fadiya

24 Feb at 10:08 am

Interactive voice response, or IVR as it is known, has been around for some time. The IVR solution is considered a perfect self-service system that enables businesses to reduce the…

Know About Auto Dialer and How it Works

Sagar Malam

23 Feb at 4:55 am

Call center stake on projects that involve calling hundreds of thousands of prospective customers or following up leads. Efficiency and productivity depend on call throughput. Automation is necessary for this…

The Beginner’s Guide to Virtual PBX

Khushal Fadiya

19 Feb at 2:29 am

In today’s digital world, business communication practices have evolved with a huge transformation. Traditionally, hardware, phone instruments, and other setups were required. But that is not the case anymore with…

SIP: Know About SIP Protocol

Shumbham Tiwari

17 Feb at 5:40 am

A signaling protocol is essential for initiating, maintaining, and terminating real-time communication sessions. SIP plays a crucial role in real-time communication through calls, videos. This article explains the vital information…

Predictive Dialers and Get a Smart Intelligent Predictive Dialer for Your Business

Sagar Malam

15 Feb at 5:27 am

Predictive Dialers and Get a Smart Intelligent Predictive Dialer for Your Business

All about Video Conferencing and How it Works for Your Business

Sagar Malam

12 Feb at 12:23 pm

Businesses that have not yet switched to video conferencing are lagging behind the times. The pandemic boosted the use of Zoom and other similar apps to enable remote workers to…

Voicemail System and Why You Should Use it For Business Campaigns

Shumbham Tiwari

11 Feb at 11:20 am

The good thing about telephony is you can talk with anyone anywhere in the world. The bad is that the person must be available when you call. If not, then…

Consider These Before You Choose a Hosted PBX Provider

Khushal Fadiya

10 Feb at 8:39 am

There are decided advantages to a hosted PBX solution but before you make the switch stop a moment to consider these factors and then pick the right hosted PBX provider.…

Fax Over IP (FoIP) and How Do You Use it to the Max?

Shumbham Tiwari

9 Feb at 3:20 am

At one time the fax machine was ubiquitous. You could find at least one in each business and several in larger enterprises. However, these machines are now a rarity, being…

Month: February 2021

Omnichannel Contact Center and How it Delivers a Superior Customer Experience

Interactive Voice Response, Different Types and How it Works

Know About Auto Dialer and How it Works

The Beginner’s Guide to Virtual PBX

SIP: Know About SIP Protocol

Predictive Dialers and Get a Smart Intelligent Predictive Dialer for Your Business

All about Video Conferencing and How it Works for Your Business

Voicemail System and Why You Should Use it For Business Campaigns

Consider These Before You Choose a Hosted PBX Provider

Fax Over IP (FoIP) and How Do You Use it to the Max?

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