VoIP software is a widely used application that lets users make calls over the internet. VoIP, also known as Voice over Internet Protocol software, is preferred by most businesses all over the world because of its scalability, efficiency, and advanced functionality. Some of the key benefits of VoIP services include:
- Affordable costs
- Advanced features
- Improved accessibility
- Full portability
- Greater scalability
- Better and clear voice quality
- Excellent support for multitasking
- Additional flexibility with softphones
List of Top-Notch VoIP Software in 2021
Below is the list of the top 10 VoIP software providers to be considered in 2021 and beyond, have a look:
RingCentral is another most popular VoIP solution provider suitable for small to medium-size businesses having a remote or unified team of employees. The software can efficiently fulfill the requirement of an effective communication system while supporting multiple communication channels with advanced team collaboration capabilities. It provides services like:
- All-in-one Message
- Phone services
- Video services
The unified RingCentral App offered by the company allows users to easily send SMS texts, chat messages, online faxes, phone or video calls across devices from anywhere and anytime. One of its popular plans is Premium Plan that starts from $34.99/user per month.
Dialpad is also one of the best VoIP software providers, best suitable for businesses that need to manage high incoming call volume daily. The software can help efficiently manage call queues and cold hold time while ensuring superior customer self-service. It provides services like:
- Business telephony
- Team messaging
- One-click audio conference meetings
- AI-powered customer service
The built-in AI capabilities of Dialpad allow users to carry out numerous functions like agent training, in-depth sentiment analysis, transcriptions, automation, and more in real-time using multiple devices. One of the most popular plans offered by Dialpad is its Pro Plan that starts from $25.00/user per month.
3CX is a popular on-premises or hosted PBX communications system that is highly appropriate for small to medium-size businesses. Businesses having traditional offices and looking for the flexibility to choose between on-premises or cloud-based hosting can find 3CX the most suitable software solution to fulfill all their communication requirements. It provides services like:
- Video conferencing
- Business SMS
- Live chat
- Team chat
- Voice calling
- Social media messaging
The solution can assist businesses in managing a large volume of internal and external communication daily across multiple channels. It is also ideal for businesses looking for customized solutions or choosing their hardware and SIP trunks.
One of the most popular plans offered by 3CX is its Pro Plan that starts from $0.88/user per month.
A cloud-based call center software, CloudTalk is best suitable for medium to large-scale businesses that deal with huge call volume daily. It can be used for both in-house and remote employees to increase their efficiency and overall productivity. CloudTalk is mainly focused on providing voice communication services. It also delivers customized inbound and outbound dialer solutions as per the business requirements.
CloudTalk’s popular plan is its Essential Plan that starts from $25.00/user per month.
8×8 is also a well-renowned VoIP business communications platform that is best suitable for large-scale companies indulged in managing a large volume of calls daily. Businesses that require tailored communication solutions to meet their high contact volume across multiple channels find 8×8 the best solution. It offers services like:
- Unlimited calling
- Team chat and messaging
- Video conferencing
- Communication APIs
All these services are beneficial for those who like to customize their system entirely via an open-source platform. One of the most popular plans offered by 8×8 is its X2 Plan that starts from $24.00/user per month.
Grasshopper is another popular VoIP business phone system that is designed to assist startups and small businesses. It is an ideal solution for businesses that require a basic business phone system without any advanced features. It can help companies to enhance their efficiency and level of professionalism. Though Grasshopper’s standard calling features are limited compared to other VoIP service providers, it provides communication add-ons that are best suitable for scalable solutions.
One of the most popular plans offered by Grasshopper is its Partner Plan that starts from $44.00/month.
Vonage is another cloud-based business communications system that is best suitable for in-office small to medium size businesses with very basic communication needs. It delivers services like:
- Voice calling
- Online faxing
- Video calling
- Team chat messaging
Vonage’s most admired plan is its Premium Plan that starts from $24.99/month.
GoToConnect is also one of the best VoIP service providers, ideal for mainly small businesses, including remote or mobile employees that require tailored calling solutions for improved agent productivity. Organizations that frequently update their call routing strategies based on agent availability, time of year, peak sales time, and more can also find GoToConnect the best solution for all their needs and requirements. They provide services like:
- Unified meeting
- Cloud PBX phone
- Chat communications solution
All these solutions can be accessed from anywhere, on any device. Its user-friendly drag-and-drop interface allows an admin to create their customized call flow and set strategies. Besides, the most popular plan offered by GoToConnect is its Standard plan that starts from $26.00/user per month.
Last but not least, Avaya is another best VoIP software solution to consider in 2021 for superior quality unified communications solutions. Avaya is the best suitable software solution for small to medium-sized businesses. It can fulfill all the basic communication requirements of businesses along with serving real-time collaboration needs.
It provides services like:
- SMS and MMS messaging
- VoIP voice calling
- Video conferencing
- Instant messaging
It is a complete cloud communications tool that assures continuous team collaboration, enhanced employee flexibility, and a unified digital workspace. One of the most popular plans offered by Avaya is its ‘Premium Plan’ that starts from $34.99/user per month.
- Nextiva ONE
Nextiva ONE is a cloud-based business VoIP phone solution, best suitable for businesses looking for an all-inclusive business communications tool. Nextiva assists businesses in eliminating the requirement for unnecessary third-party integrations. Different types of services delivered by Nextiva include:
- Voice calling
- Video Conferencing
- Team collaboration
The software is designed keeping in mind the needs and requirements of today’s mobile workforce. Along with third-party integrations, Nextiva also provides advanced native CRM capabilities. Besides, it comprises numerous advanced features that simplify workflows and ensures flawless communication. All these services are available within the Nextiva App for desktop and mobile devices.
One of the most popular plans offered by Nextiva is its Enterprise Plan that starts from $32.95/user per month.
VoIP software is undoubtedly the best business communications tool available for today’s businesses that require a high-quality communication solution at reasonable prices. The above-mentioned VoIP solutions are some of the most popular VoIP software to look for in 2021 and beyond. What are your views on these software solutions? Share your feedback in the comment section.